shop policies – Yugen Tribe

shop policies


PLEASE NOTE : Our policies are firm. Please carefully read them, along with individual product descriptions, and contact us with questions. By purchasing from us, you agree to these policies and are accepting that you have carefully read the item description and viewed all product photographs of the piece you are purchasing.

Hello! And thank you for considering jerseymaids for your accessory and gift-giving needs. All items come from a smoke-free and (sometimes) dog friendly studio and are individually crafted with care for your specific desires. Please read below for more important information and feel free to contact us anytime at all with inquiries.

Important Links:
★ We welcome wholesale requests. Please visit www.jerseymaidswholesale.com to register. We are no longer taking consignment accounts. To learn more about our wholesale policies, please look at our wholesale catalog and email us at hello@jerseymaidshop.com .

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★ We have a mailing list, sent occasionally, with exclusive coupons, giveaways, specials and more. Sign up here!

★ Our work is/has been featured in and by:
IFLS (I Fucking Love Science), Uncommon Goods, Town & Country Magazine, Lucky Magazine, NBC Los Angeles' Fall Fashion, Fuego, Baltimore By Hand, Handmade News, Abduzeedo's Top 50 Mind Blowing Polaroids, Modish, Stylestance, Glam.com, This Next, Unwind Magazine's Blog, Tha Hotness, Anything Indie, FoundHandmade.com Blog, Plum, McGuire Fine Arts Gallery, White Elephant Boutique, Arstream, La Muse, Girls With Slingshots Webcomic (www.girlswithslingshots.com), Kissing in the Facebook Age Coffee Table Book, and many more.

If you would like to feature our work in a blog or use our images for any reason whatsoever, except for Etsy treasuries, please ASK permission beforehand. Thank you! :)

 

Payment

★ Maryland residents or buyers shipping to Maryland will be charged a 6% sales tax at checkout.

★ Payment can be sent through Paypal or Credit Card using direct checkout. If you would like to pay with another method (ie money order) those are taken on a case-by-case basis. Please contact us. No personal checks.

Shipping

★ We ship to the address provided at checkout. Please be sure that it is correct before completing checkout. If it is not, please notify us immediately so we can make the change before shipment. All items are shipped by USPS first class unless a shipping upgrade has been purchased at checkout.

★ All items (unless otherwise specified) take 1-3 weeks to produce from the time the order is placed before they are shipped. We aim in all situations to exceed these timelines and your expectations, but use this window as a general guideline on when your item will be shipping.

★ If you need to upgrade your shipping to something faster for your deadline, you can do so during checkout, but this will NOT rush production. If you need an item produced faster than 1-3 weeks, please let us know before you order. A rush fee will apply.

★ All of our items are packed with quality materials and significant care. But no matter how much care one uses, there can sometimes be mishaps and damage during shipment. If your item is damaged in transit, please contact us upon it's arrival with photographs of the item and the package (exactly how it came to you) and we will issue a replacement or repair when the damaged item is returned to us, or it is deemed "un-repairable" and ask you to dispose of it.

★ If you fear your shipped order has been lost in transit, please contact us and we can work something out (for international buyers, there will be a longer waiting period unfortunately.) In the case of packages lost in transit, refunds will not be given and replacements can be discussed. To ease your mind, insurance is also available for an extra fee. Domestic packages shipped within the US will have tracking information, but international packages may not. If you would like to guarantee that your package is tracked, domestic or international, contact us prior to purchase.

★ If your item was marked as delivered by the post office, though you did not actually receive the physical item, please verify the address you provided during checkout, contact your neighbors, housemates, postal carrier and local post office to deal with the issue. In most cases, it was just mis-delivered or mis-scanned and has a way of working itself out over time. We are not responsible for replacements of items that were mis-delivered or mis-scanned at the fault of your local post office. If these items are returned to us because of their mistake, we will gladly re-send them to you at no cost. But if they are not recovered, we greatly apologize - but there is nothing more we can do.

★ We are NOT responsible for any duties, taxes or brokerage fees that are incurred from border crossing, nor do we have any knowledge of what they may be at the time of your order. No refunds in any circumstance due to these fees will be given. No exceptions.

 

Refunds and Exchanges

★ If you are in any way dissatisfied with your order, please contact us prior to leaving feedback. Your satisfaction is our priority - we want to be sure you are happy and are open to working out a positive solution within our policies.

★ You have 60 days from the time the item is delivered to contact us with any returns or problems with what you purchased. As mentioned above, if damage or loss occurs when in transit, no refunds will be issued but exchanges, repairs or replacements can be discussed. We will not issue a refund or exchange until the original item is received back in the condition in which it was received or see photographs of the damaged item with the packaging it came in. If an item is damaged after the 60 day period, no action will be taken. Please read below for more information of what items qualify for a refund or exchange.

★We do not, under any circumstances, refund shipping charges, production upgrade fees, or reimburse you for return shipping. For returns, you are responsible for the shipping to return the item to us.
 
★Please Note★ Custom orders DO NOT qualify for exchanges or refunds. Galaxy pieces and animal silhouettes can be exchanged or returned on a case-by-case basis for a 15% restocking fee if they are not considered "customized". This is for a number of reasons. First of all, we donate a portion of the proceeds for these collections to the Humane Society and the Planetary Society. Second of all, all of our items have clear descriptions and photographs in each listing describing the items you are buying. Third, each item is also individually handcrafted to order for your specific desires and needs. Because of this, we will not be able to resell them at full cost upon receiving them back. The items below are not available for a refund or exchange unless they are significantly damaged or completely different than what you specified in your order, and it was clearly our mistake. 

What qualifies as custom and cannot be refunded or exchanged?
*An item made in a specific size (ie a sterling silver ring)
*An item customized with an image provided by you or a cameo created from your image
*An item in our galaxy collection that you chose the image(s) for from our available designs and is not purchased "as-is" (ie moon phase bracelet, earth and moon layered necklace, eclipse lariat, etc.) An easy way to know - if you chose the image(s) from a drop down menu, it is considered customized.
*A birth/anniversary moon phase piece with a date you specified.
*A piece from our animal cameo collection where *two* breeds were chosen for one piece
*A piece was customized in a special size or length that differs from what is detailed in the listing
*An item you requested made from images or materials not typically sold in our shop (ie a 14k gold ring, a galaxy image not in our usual collection of available images, etc.)

If you are still unsure, please ask before making your purchase.

Additional Policies and FAQs

★ We are always thrilled to do custom pieces your images! For custom items readily available, please visit this section of our shop and please feel free to contact us with any questions.

★ With custom orders using your photos, there are a series of approvals. First we will have you approve the crop of the desired image you would like to work with to give you an idea of how it will look in the setting. Once approved, you will be added to our production schedule and turnaround will be 1-3 weeks from the time you ordered. Once completed, we will send you photos of the finished product. If you are in any way dissatisfied with the handiwork or there is a flaw in the materials, we will promptly redo the item with new materials at no extra cost. If upon completion you would like the item(s) re-done using a different image or variation of the image first approved, there will be a 25% charge of the original price to cover the additional material costs. Since you had already approved the photo crop, the desired change is your financial responsibility and production will not be re-done until the the replacement fee is paid for. If, upon completion, we do not receive a response with your approval of the finished product within 1 week of notifying you, we will send the item to you to avoid indefinite delay.

★ We also welcome wholesale requests, but are no longer open to consignment. Please email us at hello@jerseymaidshop.com for these inquiries. To learn more about our wholesale policies, please take a look at our wholesale linesheet.